1. How do I find a show?

You can:
a. Use the programme tab and its various filters.
b. Browse our show pages.
c. Use the search tab (represented by a magnifying glass) at the top right of each page. 

2. How do I buy a ticket?

You can purchase tickets on our website or at Migros retail locations. Please note that the number of tickets available for certain shows may be limited.

On our website:

Go to the page for the show you've chosen.

Select the date – on the right of the show description –, then choose the price and the number of tickets (add tickets to your cart by clicking the "+" icon).

If you'd like to buy tickets for multiple shows, repeat the process.

If you have a pass, don't forget to link it so that the corresponding rate appears at the bottom of the price list.

To complete your order, click on the shopping cart and review the content. You can still make changes from the shopping cart.

Once you're satisfied with your selection, click "Checkout."

Please read and accept the terms and conditions.

Enter your email address and click "Submit."

Select your payment method. You will be redirected to the secure payment site. Once payment is complete, you will receive a confirmation email with a link to your tickets.

At Migros locations:

• Migros Change Rive
Rue de Rive 20, 1204 Geneva
Monday–Friday 09:00-18:00 | Saturday 10:00-17:00

• Balexert Information Booth
27 Avenue Louis-Casaï, 1209 Vernier
Monday–Wednesday 09:00-19:00 | Thursday 09:00-20:00 | Friday 09:00-19:30 | Saturday 09:00-18:00

• Migros Change MParc La Praille
32 Avenue Vibert, 1227 Carouge
Monday–Friday 09:30-18:00 | Saturday 10:00-17:00

Just before the performance:

The number of tickets available for purchase before the show depends on the number of remaining seats. If the performance is sold out, no tickets may be available for purchase. We strongly recommend purchasing tickets in advance. 

3. What payment methods are accepted?

Visa, Mastercard, Postcard, Twint, cash (only at Migros stores). 

4. Is the payment secure?

The payment page is secured by SSL encryption.
La Bâtie-Festival de Genève has contracted Infomaniak as its service provider for online ticket sales. The terms “Infomaniak” or “e-ticket” may therefore appear on your credit card statement. 

5. How do I know if my purchase went through?

You should receive a confirmation email with your ticket(s) within minutes of completing your payment. We recommend that you save them immediately and/or print them out. 

6. I haven't received a confirmation email

Check your email spam folder. If you don't see anything there, please contact our ticket office immediately at billetterie@batie.ch. 

7. Where can I view my purchase history?

If you have a pass, you can view your purchase history online. Go to the "Quick Buy" page, enter your pass code, and then click the "History" link.  

8. Can I get a refund?

Tickets are non-exchangeable and non-refundable (including tickets purchased with a pass). Refunds are only permitted in the event of a cancellation of the event. For more details, please refer to our terms and conditions.

Tickets are not transferable: if you are unable to attend a performance, you may give your ticket to someone else (unless the tickets were purchased as part of a pass; passes are non-transferable and must be used by the person names on them).

9. Is it possible to buy a ticket for someone else?

Yes, that's possible. All you have to do is give the ticket you purchased to the person, either by emailing it to them or by providing a paper copy (except for tickets purchased via a pass: passes are non-transferable and must be used by the person named on them). 

10. What do I need to show at the entrance?

The barcode on your ticket will be scanned at the entrance to the show. Download your ticket to your phone or print it out in advance, and make sure you can show the barcode quickly, either on your phone or by presenting the printed ticket.

If you purchased tickets at a discounted rate, please bring proof of purchase.

If you have a pass, please show the QR code on the pass so it can be scanned.  

11. I can't find my tickets

Contact the box office by email  at billetterie@batie.ch.

Given the volume of messages we receive, sending a message just a few hours before the performance does not guarantee that you will receive a new ticket in time. In that case, please explain the situation to the staff at the entrance and present a form of identification. Your ticket will be checked manually.

12. What happens if an event is cancelled?

You will be notified by email regarding the next steps. If you have any questions about whether an event has been cancelled, please visit our website (www.batie.ch)

13. What happens in case of bad weather for outdoor performances?

In the event of schedule changes due to weather conditions, ticket holders will be notified by email and via our website (www.batie.ch). 

14. The show is sold out. Can I get on the waiting list?

For performances that are listed as sold out, a waiting list will be available at the venue when the box office opens, on a first-come, first-served basis. This list does not guarantee a seat. You cannot join the waiting list by phone or email; you must come to the venue in person.

15. Are the seats numbered?

No, seating is first-come, first-served in all venues. We recommend arriving a little early so you can settle in at your leisure. 

16. What time does the ticket office open?

The box office generally opens 30 minutes before the scheduled start time, unless otherwise noted. Out of respect for the artists, we strongly recommend that you arrive before the event begins. After that, there may be an opportunity to enter the venue, but only an organiser representative may grant access. We reserve the right to resell tickets purchased by festival-goers at the start of the show if they have not arrived at the venue by that time. Once the performance has begun, the organiser may deny entry to latecomers, even if they possess a valid ticket, and no refund will be issued. 

17. Is there a minimum age requirement for children?

If that is the case, it is always noted on our website and in the programme. Please bring a form of identification.

Minors attending the performances are the responsibility of their accompanying adults. Depending on the content, we sometimes also provide a recommended age range.

Shows suitable for children are clearly indicated in the programme. 

18. Are the performances accessible to people with reduced mobility?

We do our best to ensure that most performances are accessible to anyone interested. For organisational reasons, if this applies to you, please contact us at billetterie@batie.ch. 

19. How do I buy a ticket for the shuttle?

If a round-trip shuttle service is available, this will be indicated on the event page. Tickets are free, but reservations are required. Tickets are available on our website (www.batie.ch) while seats last. 

If you decide not to use your ticket, please let us know at billetterie@batie.ch so that someone else can take your place.

20. Am I eligible for a discounted rate?

Please refer to the "Pricing" page. All options are listed in full.